Online Flower Delivery Brompton - Terms for Ordering at Flowers Brompton

Flowers Brompton - Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Brompton. These Terms and Conditions (“Terms”) govern your use of our website and any online purchases you make for flower delivery in Brompton and surrounding areas. Please read these Terms carefully before placing an order. By accessing our website or placing an order, you expressly agree to comply with and be bound by these Terms. If you disagree with any part of the Terms, please do not use our website or place an order.

These Terms apply exclusively to all customers ordering from Flowers Brompton and include online flower delivery in Brompton and the nearby localities.

Definitions

In these Terms:

"We," "us," and "our" refer to Flowers Brompton.
"You" and "your" refers to the customer placing an order through our website.
"Website" means our online platform where orders for flower delivery can be made.
"Products" means the fresh flowers, bouquets, floral arrangements, and related items offered for sale.
"Order" means a request by you to purchase Products from our website.

Order Process

Orders for flower delivery, whether in Brompton or surrounding areas, can only be placed via our website. To make an order, you must:

Browse the selection of flowers, bouquets, and arrangements available for delivery.
Select the required Products, specify your preferences including delivery date and, where available, any special instructions or personalisation.
Add your chosen Products to the online shopping basket.
Proceed to the checkout and provide accurate recipient and delivery details.
Review your order summary for accuracy before submitting the order for payment.
Complete payment using one of the available payment methods at checkout.

You are responsible for ensuring that all information you provide is complete, accurate, and up to date. Inaccurate information may result in delays or failed delivery for which we cannot be held liable. Upon receipt of your order, we will send a confirmation acknowledging your order and outlining its details. A contract between you and Flowers Brompton will be formed only once an order confirmation has been issued.

Product Availability and Substitutions

All Products displayed on our website are subject to availability. We make every effort to maintain up-to-date stock levels and to supply Products that match those pictured and described. However, due to the seasonal nature of flowers and supply factors, some items may occasionally become unavailable.

If a particular flower or arrangement becomes unavailable after you place your order, we reserve the right to substitute it with another of similar style, quality, and value. Substitutions will always be made with your satisfaction in mind, maintaining the overall design and value of the arrangement. If a suitable substitution is not possible, we will contact you to discuss alternatives or offer a full refund where applicable.

Prices and Payments

All prices on our website are shown in British Pounds Sterling (£) and are inclusive of VAT, unless otherwise stated. Delivery charges may apply and will be clearly displayed at checkout before finalising payment. We reserve the right to change Product prices and delivery charges at any time, but changes will not affect orders already confirmed.

Acceptable payment methods include those shown at checkout, which may include major debit and credit cards and select digital payment systems. By submitting an order and payment, you authorise us (or our third-party payment processor) to charge your chosen method for the total amount shown.

Your payment must be received in full before we process and deliver your order. If your payment is not successful or is subsequently reversed, we reserve the right to cancel or withhold your order until payment is received.

Delivery Policy

We deliver fresh flowers to Brompton and certain surrounding areas as listed on our website. During the checkout process, you will be informed if your chosen delivery address is within our service area.

We will make every reasonable effort to deliver your order on the requested date. While we strive to meet specific delivery times where offered, we cannot guarantee delivery at an exact hour due to factors beyond our control, such as traffic or adverse weather. Deliveries to residential addresses are usually made between normal business hours. If no-one is available at the recipient address, we will follow any delivery preferences or instructions provided. If none are supplied, we may leave the order in a safe place, with a neighbour, or return it to our shop for later collection or redelivery.

It is your responsibility to ensure the recipient's details and address are correct. Flowers Brompton cannot accept liability for delayed or failed deliveries where this information is inaccurate or incomplete.

Cancellations

You may cancel your order free of charge provided that we receive your cancellation request at least 24 hours before the scheduled delivery date. For same-day or next-day orders, we are unable to guarantee cancellation if the order is already being prepared or has been dispatched. To request a cancellation, please use the contact form on our website and quote your order details.

If your cancellation request is made in accordance with these Terms and deemed eligible, we will issue a full refund using your original payment method. Refunds will normally be processed within 3-5 business days, subject to bank processing times.

Unfortunately, you do not have the right to cancel an order for perishable goods (such as fresh flowers) once the order has entered preparation or has been delivered.

Returns and Refunds

Because flowers are perishable, we do not normally accept returns. However, customer satisfaction is important to us. If for any reason you are dissatisfied with the quality or condition of Products received, please notify us promptly on the day of delivery, providing your order details and photographic evidence where possible.

If, in our reasonable opinion, flowers arrive damaged or do not meet our usual quality standards, we may offer a replacement or a full/partial refund at our discretion. Please note, refunds or replacements will not be issued due to circumstances beyond our control, such as an incorrect address provided by the customer, extreme weather impacting delivery, or failure to collect the flowers after a missed delivery.

Customer Responsibilities

By placing an order, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian to enter into a contract for the purchase of our Products.
The information you provide on our website is accurate and complete.
The intended recipient is available to accept the delivery on the specified date or appropriate arrangements have been made for their receipt.

Liability and Disclaimers

To the fullest extent permitted by law, Flowers Brompton shall not be liable for any indirect, incidental or consequential loss or damage arising out of or in connection with your use of our website or any Products supplied, except for where required by law.

Our liability to you in connection with any Products purchased is strictly limited to the purchase price of those Products. We do not exclude or limit our liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

We shall not be responsible for failure or delay to perform our obligations under these Terms due to acts, events, omissions or accidents beyond our reasonable control (including, but not limited to, strikes, government restrictions, lockdowns, extreme weather, delays by suppliers, or transportation disruptions).

Intellectual Property

All content on this website, including images, product descriptions, text, logos, and design, is the property of Flowers Brompton or our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use any content from the website for commercial purposes without our express written permission.

Privacy

We respect your privacy and comply with all applicable data protection laws in the UK. Our use of personal information you provide (such as name, address and payment details) is governed by our Privacy Policy. By placing an order, you consent to such processing of your personal data for the purposes of fulfilling your order and delivering our services.

Changes to These Terms

We reserve the right to amend these Terms at any time. Whenever you place an order, the Terms in force at that time will apply to your contract with us. Please check this page from time to time to ensure you are aware of any changes.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including contracts for the purchase of our Products) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

Miscellaneous

If any part of these Terms is held to be invalid, illegal, or unenforceable, it will not affect the validity and enforceability of the remaining provisions. Failure to enforce any right or provision under these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed by us in writing.

These Terms represent the entire agreement between you and Flowers Brompton relating to the purchase of our Products via the website and supersede all prior agreements or communications.

Contact Us

If you have any questions about these Terms or require clarification regarding your flower delivery order in Brompton or surrounding areas, please use the contact form provided on our website. We aim to respond to all enquiries within two business days.

Thank you for choosing Flowers Brompton for your online flower delivery needs across Brompton and neighbouring areas!