Returns, Refunds & Flower Complaints Policy
Our Fresh Flowers Guarantee in Brompton
At Flowers Brompton, we understand the importance of fresh, beautiful flowers for all occasions. Our reputation as a trusted local florist serving Brompton households and businesses is built on a genuine commitment to providing only the highest quality blooms. Every bouquet is crafted with utmost care and delivered with a fresh flowers guarantee, reflecting our dedication to customer satisfaction and floral excellence.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers arrive damaged in transit or are not in perfect condition upon delivery, please let us know as soon as possible on the day you receive your order. We request that you retain all packaging and, where possible, provide photographic evidence of the issue. This allows us to address the matter promptly and maintain quality standards for all our valued Brompton customers.
The Freshness Window
Flowers Brompton takes pride in supplying fresh flowers that are carefully sourced and arranged to last. We guarantee the freshness of our blooms for at least five days from the date of delivery, provided they are cared for according to our care instructions. If you notice your flowers have wilted significantly or failed to last within this freshness window, kindly notify us within five days of delivery. We will assess the situation and take appropriate action to uphold our fresh flowers guarantee.
Refund and Replacement Options
For issues related to damages, freshness, or quality that are validated within the specified timeframe, Flowers Brompton is pleased to offer the following resolution options:
- Replacement: We can arrange a swift replacement of the original bouquet at no additional cost to you.
- Refund: If a replacement is not preferred or feasible, we can issue a full or partial refund to the original payment method, depending on the nature of the issue.
Our team is committed to making the returns and refunds process as seamless as possible for all our Brompton clients, ensuring your experience with us remains positive and worry-free.
How to Make a Complaint
Your feedback is crucial to our continuous improvement. Should you have any complaints—whether about the quality of the flowers, the delivery experience, or any aspect of your order—please contact us promptly. Share details of your concern, the order reference, and any supporting information (such as photographs if applicable). Our attentive team will investigate your complaint and aim to resolve it to your satisfaction as quickly as possible.
Why Choose Flowers Brompton?
As a long-standing, trusted local florist in Brompton, we serve both individual households and nearby businesses with pride, reliability, and a promise of fresh flowers delivered right to your door. Your happiness is our mission, and our transparent returns and refund policies ensure peace of mind on every order with Flowers Brompton.
Thank you for choosing Flowers Brompton—where quality, service, and freshness go hand in hand for our valued Brompton community.
